Mondo service for 3 cellphone upgrades pathetic!

Elsabe C 3 reviews | Active since Mar 2021 Unhappy customer 07 Oct 2021, 15:40 MTN service pathetic I was due for an upgrade on 3 of my contracts, where I then received a call from MTN whom offered me my upgrades. I then upgraded my 3 contracts beginning September 2021 and was not able to use my tablet's data at all after the upgrade. I visited MTN store in Nigel last week Saturday 2 October 2021 since it was the first Saturday I was off duty at work but I could not be assisted - they were offline. I contacted the call center Mondo and spoke to Manny on ********** who told me that my tablet was upgraded to a specific contract where I will not be able to use the data in my tablet, which I clearly stipulated to the lady whom upgraded my contract - I NEED TO USE IT IN MY TABLET AS A HOT SPOT. Now Manny told me just to go inside the MTN shop and ask for an early upgrade, which I know and he knows will call for a penalty fee! Manny told me that I would need a specific router to use this contract, so for this my husband's business has been having problems as we do not have internet access other than my phone. At this stage I will not recommend MTN to any of my relatives or friends Report review EC Elsabe C: 09 Oct 2021, 09:04 Investigation Reference Number: RCO141230 received Tuesday 5 October 2021, it's Saturday 9 October 2021 and I still had no feedback, can still not use my data which I upgraded beginning of September 2021!!!!!!!!! Elsabe C: 15 Oct 2021 I took the time today to try and follow up myself, yet again after no contact from you. The guy who assisted my Sashin laughed at the mention of Manny's name, then said the investigation call was not logged correctly and should take about another 5 working days. I think I should take this to the customer service ombudsman, I cannot continue to suffer like this as a customer who pays accounts up to date!