MONDO service delivery

I have been a customer of MTN SA for years. I upgraded online and received the incorrect device (upgrade was supposed to include a watch) and the person which captured the upgrade captured it incorrectly. I returned the device within 7 calendar days, to the nearest store, on 9/9/2020.

I have been given the run around from MTN and advised that they are unable to assist me and advised me to contact a third party, Rewards co/Mondo, which was equally as useless (provided conflicting instructions, failed to deliver when they said they will, said they will call me back and never did so). It has now been more than a month and a half later and nothing has been done!

MTN is my service provider and failed to provide a service to me! This is absolutely unacceptable and putrid customer service and Mondo, as the third party assisting MTN, provided equally poor service delivery.