PW
PORTIA W
1 reviews | Active since Jul 2022
13 Jul 2022, 14:31
Mondo service
My experience telephonically I cannot fault. I’ve received my package on the sixth of July and today I was told to do a sim swap since my numbers show no network connection.
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Mondo's replyOfficial
13 Jul 2022, 14:38Hi Portia,
Thank you for taking the time to write to us about your Telkom activation query.
Please note that an upgrade was processed for you, therefore, the new benefits will work on your initial sim card.
Kindly note that the new sim card is a backup sim card, should you lose the initial one.
If you do not have your initial sim card, you may take the new sim card to a Telkom store in order to complete a sim swap.
Your query will now be closed.
Case Number: RCO249183
For further assistance, you may contact our Customer Care Team
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation query.
Please note that an upgrade was processed for you, therefore, the new benefits will work on your initial sim card.
Kindly note that the new sim card is a backup sim card, should you lose the initial one.
If you do not have your initial sim card, you may take the new sim card to a Telkom store in order to complete a sim swap.
Your query will now be closed.
Case Number: RCO249183
For further assistance, you may contact our Customer Care Team
Regards,
The Mondo Team
Mondo's reply13 Jul 2022, 14:38
Official
Hi Portia,
Thank you for taking the time to write to us about your Telkom activation query.
Please note that an upgrade was processed for you, therefore, the new benefits will work on your initial sim card.
Kindly note that the new sim card is a backup sim card, should you lose the initial one.
If you do not have your initial sim card, you may take the new sim card to a Telkom store in order to complete a sim swap.
Your query will now be closed.
Case Number: RCO249183
For further assistance, you may contact our Customer Care Team
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation query.
Please note that an upgrade was processed for you, therefore, the new benefits will work on your initial sim card.
Kindly note that the new sim card is a backup sim card, should you lose the initial one.
If you do not have your initial sim card, you may take the new sim card to a Telkom store in order to complete a sim swap.
Your query will now be closed.
Case Number: RCO249183
For further assistance, you may contact our Customer Care Team
Regards,
The Mondo Team