KT
Kholosa T
1 reviews | Active since Oct 2022
07 Nov 2022, 12:43
Mondo service and update of my request to increase space on my order
I gave a good review a few weeks ago. Today I am ultimately disappointed, there is no correlation between the stories that the agents tell me. Its been my 3rd time calling them with my request being updated each time for the same thing. I called to update the space on my phone contract and there has been such delays in the update and stories that Mtn has not responded to them yet.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
07 Nov 2022, 12:52Good day Kholosa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO293484
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO293484
Regards,
The Mondo Team
Mondo's reply07 Nov 2022, 12:52
Official
Good day Kholosa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO293484
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO293484
Regards,
The Mondo Team
Mondo's replyOfficial
09 Nov 2022, 15:10Hi Kholosa,
Trust you are well.
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will provide you with an update.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will provide you with an update.
Regards,
The Mondo Team
Mondo's reply09 Nov 2022, 15:10
Official
Hi Kholosa,
Trust you are well.
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will provide you with an update.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will provide you with an update.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Nov 2022, 16:33Hi Kholosa,
Trust you are well.
Please note that your recent MTN application has been finalized and is with DSV couriers.
As per DSV tracking, the delivery appointment has been set for tomorrow (16/11/2022).
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been finalized and is with DSV couriers.
As per DSV tracking, the delivery appointment has been set for tomorrow (16/11/2022).
Regards,
The Mondo Team
Mondo's reply15 Nov 2022, 16:33
Official
Hi Kholosa,
Trust you are well.
Please note that your recent MTN application has been finalized and is with DSV couriers.
As per DSV tracking, the delivery appointment has been set for tomorrow (16/11/2022).
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been finalized and is with DSV couriers.
As per DSV tracking, the delivery appointment has been set for tomorrow (16/11/2022).
Regards,
The Mondo Team
Mondo's replyOfficial
18 Nov 2022, 15:35Hi Kholosa,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply18 Nov 2022, 15:35
Official
Hi Kholosa,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team