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Carla F

1 reviews | Active since Jan 2019

09 Jan 2023, 09:25

Mondo service

Each and every time I phone to find out about my application, they said it is approved and finalized.

Called again the one person said I will receive my cellphones today 09/01/2022.

Today an agent told me that my application is still not finalized sinced the 18th of December 2022 and this is not acceptable.

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Replies (3)
Mondo
Mondo's reply09 Jan 2023, 10:09
Official
Good day Carla,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.
 
Your Case Number is: RCO327137

Regards,
 
The Mondo Team
Mondo
Mondo's reply10 Jan 2023, 10:31
Official
Hi Carla,

Trust you are well.

Please note that there is a current stock delay with the selected device for the application that was done by Mondo in December 2022.

Kindly advise if we may escalate your details to the sales team, in order to get in touch with you and provide you with an alternate deal that is in stock.

You may send an email to ***.

Regards,

The Mondo Team
Mondo
Mondo's reply16 Jan 2023, 11:00
Official
 Hi Carla,

Trust you are well.

Please note that your MTN application has been cancelled as requested.

You may reapply for a deal in store.

Your query will now be closed.

Regards,

The Mondo Team