Mondo sells products under false pretences and lies to close the sale.

I was phoned by Nerisha in December who insinuated that that she was from Vodacom. She advised that I could save on my Vodacom costs by upgrading my account rather than purchasing extra data as I had been doing. I asked if I could change back without charge if it wasn’t more affordable as she promised and without cost. She said that it was possible. This was a blatant lie. She didn’t inform me that this must be done in 14 days. After 6 months, it was obvious that the upgrade was not saving me money, so I contacted Vodacom. There I was told that they had not done the upgrade but a 3rd party company I had never even heard of, called Mondo had done the upgrade and that I needed to pay a R 5000 penalty. I was told to call them if I wished to contest. I have made numerous calls to Mondo with no help at all. I am made to give personal information repeatedly and then put on “a short hold”. This short hold continues for aprox. 12 minutes before the call drops. Shocking service and Vodacom aren’t willing to assist me either. Mondo sells products under false pretences and lies to close the sale. Last I called, I was promised that they would call me back in 24 hours. That was over two weeks ago. Beware of Mondo!