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Zandile L

1 reviews | Active since Dec 2021

12 Jul 2022, 19:29

Mondo ****s

I signed up a contract with mtn, mondo customer care, i immediately cancelled the contract within the window period, i returned the unopened device to mtn Menlyn, they gave me irms number , and told me to call mtn, perthetic service mtn told me to mondo worse service ever. Mondo emailed me to log in a query, on the query submission it ask for a msidn for mtn, I sent an email stating that , i never activated the number Due to that i canceled within the window period, they still sending a submition query up untill today.

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Replies (3)
Mondo
Mondo's reply12 Jul 2022, 20:16
Official
 Good day Zandile,
 
Thank you for taking the time to write to us about your MTN cancellation request. 
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:  RCO248884 .
 
Regards,
 
The Mondo Team  
Mondo
Mondo's reply14 Jul 2022, 13:48
Official
Hi Zandile,

Trust you are well.

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive an update, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply01 Aug 2022, 15:26
Official
Hi Zandile,

Please note that your MTN cancellation and credit has been done.

Credit Reference: SR#*** - MC***

Your query has been resolved and will be closed.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team