NM
Nothando M
1 reviews | Active since Aug 2021
09 Sept 2021, 09:58
Mondo ******** me
I app**** for a contract 4 months back I then canceled it I was in the cancelation period it's going to 5 months now they haven't canceled it yet I don't even have the phone with me but I'm still billed up for the phone I don't even use if I don't pay My 1st contract gets suspended over something I don't even have or use thus so ridiculous. When I call them they answer after 20 to 30 minutes and all they tell is lies after lies I can't even apply for another contract at any vodacom/mtn/cellc shop because of these MONDO ****s.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
09 Sept 2021, 10:01Hi Nothando,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135599
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135599
Regards,
The Mondo Team
Mondo's reply09 Sept 2021, 10:01
Official
Hi Nothando,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135599
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135599
Regards,
The Mondo Team
NM
Nothando M's updateReviewer Update
09 Sept 2021, 10:08It will be same story over and over again
NM
Nothando M's update09 Sept 2021, 10:08
Reviewer Update
It will be same story over and over again
NM
Nothando M's updateReviewer Update
09 Sept 2021, 10:14Lezain Williams is also a **** he acts as if he's concerned busy ******** us and lying to us
NM
Nothando M's update09 Sept 2021, 10:14
Reviewer Update
Lezain Williams is also a **** he acts as if he's concerned busy ******** us and lying to us
Mondo's replyOfficial
09 Sept 2021, 10:18Good day,
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply09 Sept 2021, 10:18
Official
Good day,
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Regards,
The Mondo Team