SB
Sithembele B

1 reviews | Active since Dec 2021

16 Feb 2022, 13:25

Mondo ****med me

The one star is way more than what they deserve.

I took out an online uncapped router deal with MTN online. Upon its delivery I realised that I do not it will not suit my needs and I returned it immediately (within the cooling off period).

A month later I was charged for the contract that has been cancelled this was in November. I called in to query this and I was assured that it will be cancelled.

I was charged for the same contract again in December again Visigan Naidoo from Mondo promised me that it was resolved.

In January I was charged a cancellation fee when I called Mondo they said the issue is with MTN when I called MTN they said the issue is with Mondo

I am now again charged a cancellation fee in February. In total they have taken almost 5K from me and now one can provide me with any help. They are either offline or it’s not their problem. Do not take a contract with these guys they will milk you.

0
Replies (3)
Mondo
Mondo's reply16 Feb 2022, 13:35
Official
Hi Sithembele,

Trust you are well.

Thank you for taking your time to write to us about your MTN query.

Please note that your MTN cancellation was done and a follow up on credit has been sent to the MTN team.

Once we receive feedback, we will advise you accordingly.

Case No: RCO185638

Regards,

The Mondo Team
SB
Sithembele B's update16 Feb 2022, 15:47
Reviewer Update
Your response sounds like a broken record, this is the same response I have been receiving but the opposite is true. Just now I received a bill and it has another cancellation on it. Stop telling lies for good publicity. You know very well that you will not action this. Worst part is that all your managers are always unavailable or on leave or you are offline it’s pathetic
Mondo
Mondo's reply17 Feb 2022, 08:50
Official
Hi Sithembele,

Please note that due to credits being done by MTN direct, we send through emails to the relevant team at MTN to assist.

Regards,

The Mondo Team