mM
moyahabo M
1 reviews | Active since Apr 2015
14 Jun 2021, 16:17
Mondo ****
Kim was in contact with me promising that they have cancelled the contract that their sales department ****** me. Sales person said I will be getting 1 sim card 20gig with R199 only to find that it is 2 Sims 10gig each with R199 each. When I cancelled with Mondo they said they will investigate and never came back to me until I reported then here on hellopeter. Up to today I am still getting invoices from Mtn but they said everything is OK. And moreover on sim cards which were never Ricared and active.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
14 Jun 2021, 16:25Hi Moyahabo,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received regarding the billing of the MTN contract.
Kindly note your query has been assigned to Kim.
She will be in contact with you.
Your Case Number is: RCO119313
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received regarding the billing of the MTN contract.
Kindly note your query has been assigned to Kim.
She will be in contact with you.
Your Case Number is: RCO119313
Regards,
The Mondo Team
Mondo's reply14 Jun 2021, 16:25
Official
Hi Moyahabo,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received regarding the billing of the MTN contract.
Kindly note your query has been assigned to Kim.
She will be in contact with you.
Your Case Number is: RCO119313
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received regarding the billing of the MTN contract.
Kindly note your query has been assigned to Kim.
She will be in contact with you.
Your Case Number is: RCO119313
Regards,
The Mondo Team
Mondo's replyOfficial
15 Jun 2021, 14:41Hi Moyahabo,
Please note that we have escalated your billing query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that we have escalated your billing query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply15 Jun 2021, 14:41
Official
Hi Moyahabo,
Please note that we have escalated your billing query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that we have escalated your billing query to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 12:58Hi Moyahabo,
Please note that your billing query is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that your billing query is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 12:58
Official
Hi Moyahabo,
Please note that your billing query is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that your billing query is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 10:46Hi Moyahabo,
Please note that your billing query is still in progress and we have requested for MTN to prioritize this request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that your billing query is still in progress and we have requested for MTN to prioritize this request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 10:46
Official
Hi Moyahabo,
Please note that your billing query is still in progress and we have requested for MTN to prioritize this request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that your billing query is still in progress and we have requested for MTN to prioritize this request.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Jul 2021, 15:09Hi Moyahabo,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding your MTN cancellation.
Kindly advise what is the convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding your MTN cancellation.
Kindly advise what is the convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply01 Jul 2021, 15:09
Official
Hi Moyahabo,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding your MTN cancellation.
Kindly advise what is the convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding your MTN cancellation.
Kindly advise what is the convenient time to make contact.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Aug 2021, 08:49Hi Moyahabo,
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply17 Aug 2021, 08:49
Official
Hi Moyahabo,
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team