Mondo ****?
Stopped order but took "registration fee"of R149. After 3 weeks order was cancelled because they can't find stock. No feedback
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
25 Aug 2021, 08:04Hi Riaan,
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132568
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132568
Regards,
The Mondo Team
Mondo's reply25 Aug 2021, 08:04
Official
Hi Riaan,
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132568
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132568
Regards,
The Mondo Team
Mondo's replyOfficial
25 Aug 2021, 15:13Good day,
As discussed with our team, kindly note that there is a current stock delay.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
As discussed with our team, kindly note that there is a current stock delay.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply25 Aug 2021, 15:13
Official
Good day,
As discussed with our team, kindly note that there is a current stock delay.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
As discussed with our team, kindly note that there is a current stock delay.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
's updateReviewer Update
31 Aug 2021, 16:41Just phoned them again. THEY DON'T KNOW WHEN THEY WILL RECEIVE STOCK! You can only cancel the contract when phone is delivered. These guys are really giving terrible service. No planning, no business sense.
's update31 Aug 2021, 16:41
Reviewer Update
Just phoned them again. THEY DON'T KNOW WHEN THEY WILL RECEIVE STOCK! You can only cancel the contract when phone is delivered. These guys are really giving terrible service. No planning, no business sense.
Mondo's replyOfficial
31 Aug 2021, 16:56Good day,
We do apologize for the inconvenience caused.
We will advise you accordingly once stock is received.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
We will advise you accordingly once stock is received.
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 16:56
Official
Good day,
We do apologize for the inconvenience caused.
We will advise you accordingly once stock is received.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
We will advise you accordingly once stock is received.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2021, 11:59Good day,
Trust you are well.
Please note that your order has been dispatched and DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your order has been dispatched and DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 11:59
Official
Good day,
Trust you are well.
Please note that your order has been dispatched and DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your order has been dispatched and DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Sept 2021, 15:18Good day,
Trust you are well.
Please note that DSV has been unsuccessful in attempting to contact you in order to set an appointment for delivery.
Kindly provide us with an alternate number to make contact.
Alternatively, you may contact DSV ***, in order to set an appointment for delivery.
Tracking Number: ***DEL313120
Regards,
The Mondo Team
Trust you are well.
Please note that DSV has been unsuccessful in attempting to contact you in order to set an appointment for delivery.
Kindly provide us with an alternate number to make contact.
Alternatively, you may contact DSV ***, in order to set an appointment for delivery.
Tracking Number: ***DEL313120
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 15:18
Official
Good day,
Trust you are well.
Please note that DSV has been unsuccessful in attempting to contact you in order to set an appointment for delivery.
Kindly provide us with an alternate number to make contact.
Alternatively, you may contact DSV ***, in order to set an appointment for delivery.
Tracking Number: ***DEL313120
Regards,
The Mondo Team
Trust you are well.
Please note that DSV has been unsuccessful in attempting to contact you in order to set an appointment for delivery.
Kindly provide us with an alternate number to make contact.
Alternatively, you may contact DSV ***, in order to set an appointment for delivery.
Tracking Number: ***DEL313120
Regards,
The Mondo Team
's updateReviewer Update
21 Oct 2021, 08:00I have to close this chapter. Thank you Mondo. Although it took almost 2 months, our phones were delivered and they upgraded the handsets! In the future, don't make promises if you can't deliver!
's update21 Oct 2021, 08:00
Reviewer Update
I have to close this chapter. Thank you Mondo. Although it took almost 2 months, our phones were delivered and they upgraded the handsets! In the future, don't make promises if you can't deliver!
Mondo's replyOfficial
21 Oct 2021, 16:18Good day,
Trust you are well.
We do apologize for the inconvenience caused, regarding your query.
This will be raised with the processing team in order to ensure that this does not happen again.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused, regarding your query.
This will be raised with the processing team in order to ensure that this does not happen again.
Regards,
The Mondo Team
Mondo's reply21 Oct 2021, 16:18
Official
Good day,
Trust you are well.
We do apologize for the inconvenience caused, regarding your query.
This will be raised with the processing team in order to ensure that this does not happen again.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused, regarding your query.
This will be raised with the processing team in order to ensure that this does not happen again.
Regards,
The Mondo Team