NM
Nokuphiwa M
1 reviews | Active since Oct 2021
02 Oct 2021, 18:24
Mondo **** ******
Complete ******. MTN should disassociate themselves with this company. Every representative I've spoken too have a different feedback for my cancelation.
I have screenshots of every representative I've spoken too. If my contract is not cancelled and you bill me I will take this further to my lawyers I swear.
Never take out a contract with this company. Rather physically go to mtn.
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Replies (3)NM
Nokuphiwa M's updateReviewer Update
02 Oct 2021, 18:41Don't send me no case number just sort this nonsense. Or I will be handling this legally.
NM
Nokuphiwa M's update02 Oct 2021, 18:41
Reviewer Update
Don't send me no case number just sort this nonsense. Or I will be handling this legally.
NM
Nokuphiwa M's updateReviewer Update
02 Oct 2021, 18:42I've got screenshot of most of your team telling me the contract is cancelled. My source at MTN says my contract is still active. Yet you have the device and the sim.
NM
Nokuphiwa M's update02 Oct 2021, 18:42
Reviewer Update
I've got screenshot of most of your team telling me the contract is cancelled. My source at MTN says my contract is still active. Yet you have the device and the sim.
Mondo's replyOfficial
03 Oct 2021, 08:57 Hi Nokuphiwa,
Thank you for taking the time to write to us about your MTN Cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.
Your Case Number is: RCO140532.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.
Your Case Number is: RCO140532.
Regards,
The Mondo Team
Mondo's reply03 Oct 2021, 08:57
Official
Hi Nokuphiwa,
Thank you for taking the time to write to us about your MTN Cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.
Your Case Number is: RCO140532.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.
Your Case Number is: RCO140532.
Regards,
The Mondo Team