1 reviews | Active since Oct 2021
Mondo ****
Last month this company called me to offer a reduced rate for my Vodacom account to which I agreed, they assured me all would be as it as in term of my available minutes etc. To my frustration a few days later my account was "out of credit" and I needed to recharge (which I have never had to do, as I receive a monthly bill for the amount of call time used). I have logged several complaints with Vodacom but to no avail, each time I am assured this issue will be resolved and the new terms will be reversed. This morning I received an sms stating the my query/dispute was "invalid". I want this resolved soonest as it has affected my business and I am frustrated at all the wasted time spent on this mismanaged agreement.
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.
Your Case Number is: RCO140335.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query and will contact you during business hours.
Your Case Number is: RCO140335.
Regards,
The Mondo Team
Trust you are well.
Please note that your Vodacom upgrade reversal has been complete.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Vodacom upgrade reversal has been complete.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team