MR
Mohamed R

1 reviews | Active since Apr 2020

10 Jul 2021, 16:22

Mondo ****

JUST HAD MY LAST WITH THIS COMPANY AFTER MORE THAN 3 COMPLAINTS REGARDING A CONTRACT THEY PROMISED TO DELIVER AFTER TAKING MY BANKING DETAILS MAKING PROMISES. AT THE END THEY CLAIMED THAT I NEEDED AN SAFPS CLEARANCE LETTER AND ONLY AFTER THEY COULD PROCESS THE CONTRACT HOWEVER I GOT THE LETTER THE VERY NEXT DAY AS I HAD GOTTEN A CLEARANCE THEY THEN SENT AN SMS STATING THAT THEY ARE TERMINATING MY APPLICATION REASON BEING . THE MOST COMMON REASON WHEN THEY DON'T HAVE AN ANSWER AS I DID NOT MEET THERE MINIMUM CRIATERIA. HOW EVER I TOLD THEM WHAT EVER AS I JUST QUALIFIED FOR VEHICLE LAST WEEK WORTH R750000 . Few days later my bond was approved for a 3.5M home. Mondo the most unreliable company that wastes your time .

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Replies (2)
Mondo
Mondo's reply10 Jul 2021, 16:27
Official
 Hi  Mohamed ,
 
Thank you for taking the time to write to us about your recent application.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:   RCO124104.
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply19 Jul 2021, 10:12
Official
Hi  Mohamed,

Trust you are well.

As per your previous discussion with Nicole, kindly note that your query was closed due to the application being terminated.

Please note that as per the system, your application did not go through.

You may enquire this with MTN, therefore, your query will be closed.

We do apologize for the inconvenience caused.

Regards,
The Mondo Team