MONDO says the same thing every time but nothing gets finalised

I have been waiting since the 23rd to get my second contract, I have had multiple credit checks done effecting my ITC, every time someone new says they are reviewing it and they will call back. They promised they have escalated to management several times. I requested it change from the first phone to the second phone because I couldn't wait for stock but this has taken even longer. There seems to be no repercussions to advisors not following procedure, doing what they said they would or calling customers back.