SG
Siyabulela G
1 reviews | Active since Jul 2021
22 Jul 2022, 14:38
Mondo says i owe them what i cancelled
I cancelled an upgrade with mondo early this year in january. They never sent me proof of cancellation and the proof that they got the router (waybill) .since then they've been charging me for the new contract even though i cancelled it. I now owe over R1200. So intead of being charged R99 a month i had to pay R199. Please help me because they keep saying someone will call me and they dont.
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Mondo's replyOfficial
22 Jul 2022, 14:42Good day Siyabulela,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department.
Once we receive an update, we will advise you accordingly.
Your Case Number is: RCO169787
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department.
Once we receive an update, we will advise you accordingly.
Your Case Number is: RCO169787
Regards,
The Mondo Team
Mondo's reply22 Jul 2022, 14:42
Official
Good day Siyabulela,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department.
Once we receive an update, we will advise you accordingly.
Your Case Number is: RCO169787
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department.
Once we receive an update, we will advise you accordingly.
Your Case Number is: RCO169787
Regards,
The Mondo Team