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NONDUMISO N
1 reviews | Active since Jan 2022
18 Jan 2022, 17:25
Mondo ****** me
The service was terrible. I tried to call and emailed but nobody got in touch even though I was promised someone will call to assist me. I'm sitting with a wifi router that doesn't work and Telkom can help because the Telkom contact that was sold to me by mondo is not recognised by them. I regret taking the call and trusting Mondo. They already debited the administrative amount yet no administration has been done for me.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
18 Jan 2022, 17:33Hi NONDUMISO,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171510 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171510 .
Regards,
The Mondo Team
Best regards,
Mondo's reply18 Jan 2022, 17:33
Official
Hi NONDUMISO,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171510 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171510 .
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
19 Jan 2022, 08:53Hi Nondumiso,
Trust you are well.
Please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Jan 2022, 08:53
Official
Hi Nondumiso,
Trust you are well.
Please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom SIM has been activated.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,