Mondo / Rewardsco - worst service ever received...

On 3 December 2020 I app**** for an upgrade on my MTN cell contract online. The very next day I received an sms stating that there are supporting documents required and a consultant would contact me. A further 2 or 3 days had passed and no call received from rewardsco. To date I have made in excess of 20 calls to rewardsco (most of them dropped or not unanswered). I was fortunate enough to get through twice, the first time the consultant asked me to send supporting docs to an email address which I did immediately. The Second lucky call advising me that the documents are being processed. They cannot give me an indication of how long this will take. I have sent messages on Facebook, watsapp and email to mondo/rewardsco, little to no assistance.

It is now 2 weeks from my initial online application, I still have no idea on the progress of my application. I have been forking out huge amounts of money for prepaid airtime as a result.

This has been my worst online experience to date. Rewardsco clearly do not have the infrastructure to handle incoming calls and neither do they have their customers interest at heart. Poor service.

All I need is a call from Mondo to advise me on a time line for receiving my upgrade or if I should cancel and take my business else were.

This is very frustrating...