#Mondo #Rewardsco #VodacomSA - Don't care for their product or client service

I would like to highly commend *Aston Jeremy Pillay ( Mondo Customer Care )*

This gent wasn't supposed to deal with my query and did in a manner which really has impressed me. Even at a time that I became irrate because this company can't honour their word with a product offered and isn't forthcoming with a solution to making it work.

No more product... We can't do anything.

Shame on you Rewards Co/ Mondo

This gent dealt telephocally so well physically and professionally. He was willing to go the extra mile to even make enquiries on my part.

He's a winner. Love to work with him again. He sure is one of many I'm sure that keeps your Co ethos on the forefront good and proper... But I think it's got to do with his personal character more than it has to do with the company personally told.

That said. To the Team Leader and the Sales dept. Shame on you!!

For me you don't care... You may deal with a lot of dissatisfaction or admin than having to deal with a client instead... You thbut throw your consultant out their to be eaten by the dogs and don't have their backs. They have to call one back and not to give the bad news's that you can't do anything for one as the product... For a company that represents Vodacom and their clientele its shocking.

No footwork is done to repair the damages so to correct the process of an administrative fault... Even if it was a bad day for that consultant due to the trying times during the Covert 19 pandemic. You don't take responsibility and have their backs

Worked in similar situation in Multichoice DSTV as well as in a large Food and Bev franchise the MANAGER /TEAM LEADER dealt with situations that the company found to be a mistake on their part and communicated with the customer directly to find a solution. Not one Leader took the lead here.. . Not fair on Aston I'll tell you that.

My situation * I get called by Rewardsco * due to 20yrs being with Vodacom I am offered a wifi unit and a MUCH bigger data plan for R100 extra. * on consideration.. We accept the offer * an email was to be sent (which never happened - Admin buggar up) to which I was to reply as confirmation. * Courier company was to deliver this unit but nothing happened after a weeks wait. *a week after waiting thinking by the end of the month it may be facilitated...nothing *called the number then, referred to a website to state our case. * Sent an online request to explain the situation * 2 days later received a mail to ask online for My ID No .which should never happen as far as I'm concerned due to *****... But I wanted the product....i did so *nothing for another week. *resent an email to request a response. * Received a mail stating to call 0860 number and connected to Mondo. Co. Za c/o Sade Tissong * called... 40 odd minutes later. We can't do anything. * a return call made as it was said he should to notify nothing can be done but that another consultant could call should you still be interested... With another product.

When is it that the Frontline should be dealing with company mistakes? I'm disappointed. Actually disgusted.

So a gift is offered the golden handshake that the contracted Co (Rewrdsco/Mondo) was to stand stead for Vodacom SA didn't care to deliver as someone on the inside got the unit I suppose. The call rate was reached I'm sure and the commission paid to Mondo / Rewards Co... But nothing to show for effort

* Mailed but their go between Co for Vodacom buggar up and negates to make another plan... Wow.

The character of your company is really showing rot and needs to be cleaned up.