MONDO - REWARDSCO BAD SERVICE FOR MTN CONTRACTS

i received a call on Monday 23 july 2018 , was told congratulations you have been approved for a contract with MTN . The consultant asked me to choose a handset and then took my details , read me a confitmation script and then he told me to hold on for his supervisor which i did which confirmed all the details , i phoned the customer service number SEVERAL TIMES - ********** , MADE A FEW CALLS AND WAS TOLD I HAD TO WAIT FOR A SMS AS MTN HAS A BACKLOG - OK I PHONED MTN NEW SALES & CUSTOMER SERVICE ON ********** 667 - WAS TOLD THEIR IS NO INDACATION OF NOTHING FROM MONDO - AND THEY SAID WHO EVER DID THE SALE WITH ME DIDNT CAPTURE IT - SO HOW IN GOD'S NAME IS THIS POSSIBLE , I RECEIVED A CALL ON MONDAY FROM THIS NUMBER 087 ********** - I FORGOT THE CONSULTANT'S NAME AND THE NAME OF HIS SUPERVISOR , SO HOW AND WHAT IS THE CORRECT PRICEDURE AND WHY CANT ANYBODY SAY ANYTHING AND I AM REALLY ****ED NOW AT THE TREATMENT AS IT SEEMS LIKE THEY ARE GIVING ME THE RUN AROUND