1 reviews | Active since Feb 2024
Mondo rewards useless ****mers
Absolutely atrocious. I was contacted by a sales person who offerd me a MTN Ruby package and sold it as 160GB monthly - 80GB anytime and 80GB for R259 p/month. On receiving the device I noticed that I only received 70GB total of which 10GB was anytimr and 60GB is Night time which I hardly ever use. Getting through to their customer service department is a nightmare of a task either there is no answer or while assisting you the call "drops". I managed to eventually log a complaint and a week later I had to phone back to get an update which they promised they would do. May case was valid and the contract will now be cancelled. I am concerned as I am going to be debited fot a service a have not ised and gping on reviews people struggle months to get their money back from these ****mers.
Thank you for taking the time to write to us about your MTN query
We sincerely apologize for the level of service you have received.
A collection has been logged and we are prioritizing your query, DSV will contact you for arrangements. We will keep you updated
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query
We sincerely apologize for the level of service you have received.
A collection has been logged and we are prioritizing your query, DSV will contact you for arrangements. We will keep you updated
Kind Regards,
The Mondo Team
