AG
Alé Grobler

1 reviews | Active since Feb 2024

26 Feb 2024, 09:55

Mondo rewards useless ****mers

Absolutely atrocious. I was contacted by a sales person who offerd me a MTN Ruby package and sold it as 160GB monthly - 80GB anytime and 80GB for R259 p/month. On receiving the device I noticed that I only received 70GB total of which 10GB was anytimr and 60GB is Night time which I hardly ever use. Getting through to their customer service department is a nightmare of a task either there is no answer or while assisting you the call "drops". I managed to eventually log a complaint and a week later I had to phone back to get an update which they promised they would do. May case was valid and the contract will now be cancelled. I am concerned as I am going to be debited fot a service a have not ised and gping on reviews people struggle months to get their money back from these ****mers.

0
Replies (4)
AG
Alé Grobler's update26 Feb 2024, 10:00
Reviewer Update
I have always been with MTN and are disgusted that they would be affiliated with a service like Mondo especially that they offer NO assistance in resolving issues
Mondo
Mondo's reply26 Feb 2024, 11:24
Official
Hi Ale,

Thank you for taking the time to write to us about your MTN query
 
We sincerely apologize for the level of service you have received. 

A collection has been logged and we are prioritizing your query, DSV will contact you for arrangements. We will keep you updated

Kind Regards,
The Mondo Team
AG
Alé Grobler's update03 Apr 2024, 14:46
Reviewer Update
The device was collected from me on the 29th of Feb 2024 @08h54. I have been charged for 2months now for a service I have not received and have been told that I never cancelled the
AG
Alé Grobler's update31 May 2024, 13:55
Reviewer Update
Another month that I have once again been billed for something I canceled well within the specified time frame with NO resolution from @Mondo. Customer service is absolutely **********!