NP
Nelisiwe P
1 reviews | Active since Oct 2022
05 Oct 2022, 18:09
MONDO /REWARDS POOR SERVICE
You guys debited my money but have failed to deliver. My Sim card. I no longer want the Sim card cancel it and refund me my money before I take this matter to. Ombusman
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
05 Oct 2022, 18:31 Hi Nelisiwe,
Thank you for taking the time to write to us about your Telkom delivery query.
Please note that delivery is done within 7-14 working days after the admin fee is deducted, therefore, you are within the delivery period.
An urgent delivery request has been sent to the courier team.
Case No: RCO282116
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery query.
Please note that delivery is done within 7-14 working days after the admin fee is deducted, therefore, you are within the delivery period.
An urgent delivery request has been sent to the courier team.
Case No: RCO282116
Regards,
The Mondo Team
Mondo's reply05 Oct 2022, 18:31
Official
Hi Nelisiwe,
Thank you for taking the time to write to us about your Telkom delivery query.
Please note that delivery is done within 7-14 working days after the admin fee is deducted, therefore, you are within the delivery period.
An urgent delivery request has been sent to the courier team.
Case No: RCO282116
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery query.
Please note that delivery is done within 7-14 working days after the admin fee is deducted, therefore, you are within the delivery period.
An urgent delivery request has been sent to the courier team.
Case No: RCO282116
Regards,
The Mondo Team
NP
Nelisiwe P's updateReviewer Update
06 Oct 2022, 05:22There
NP
Nelisiwe P's update06 Oct 2022, 05:22
Reviewer Update
There
Mondo's replyOfficial
07 Oct 2022, 13:20Hi Nelisiwe,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Telkom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Telkom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Kind Regards,
The Mondo Team
Mondo's reply07 Oct 2022, 13:20
Official
Hi Nelisiwe,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Telkom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for Telkom.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Kind Regards,
The Mondo Team
NP
Nelisiwe P's updateReviewer Update
07 Oct 2022, 16:19I'm available 12pm.and after 4pm
NP
Nelisiwe P's update07 Oct 2022, 16:19
Reviewer Update
I'm available 12pm.and after 4pm
NP
Nelisiwe P's updateReviewer Update
15 Oct 2022, 12:17Now you delivered the SIM it been full week my Sim card is not activated I called in no one seems to be assisting me. Can you please cancel and give me back my money I no longer want this pathetic service I have already lodged a complain with Ombusman
NP
Nelisiwe P's update15 Oct 2022, 12:17
Reviewer Update
Now you delivered the SIM it been full week my Sim card is not activated I called in no one seems to be assisting me. Can you please cancel and give me back my money I no longer want this pathetic service I have already lodged a complain with Ombusman
Mondo's replyOfficial
20 Oct 2022, 09:53Hi Nelisiwe,
Trust you are well.
Please note that your Telkom sim card was activated on 17/10/2022.
You may remove the sim card from your device for 20-30 minutes, re-insert it into your device and you will receive connectivity.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom sim card was activated on 17/10/2022.
You may remove the sim card from your device for 20-30 minutes, re-insert it into your device and you will receive connectivity.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply20 Oct 2022, 09:53
Official
Hi Nelisiwe,
Trust you are well.
Please note that your Telkom sim card was activated on 17/10/2022.
You may remove the sim card from your device for 20-30 minutes, re-insert it into your device and you will receive connectivity.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom sim card was activated on 17/10/2022.
You may remove the sim card from your device for 20-30 minutes, re-insert it into your device and you will receive connectivity.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team