Mondo / Rewards Co & MTN Contracts

tomers. 1st mondos staff are very incompitant and untrained to offer MTN Products. My average spend was R1500/ month up till September 2022.

Then Mondo calls me because my contracts are on month to month and all hell breaks loose. The consultant SOLD ME PRODUCTS THAT DID'NT EXIST. END SEPT BILL IS R4400 BEGINNING OF OCTOBER I RECEIVE NO AIRTIME FOR CALLING. QUERIED THAT WITH MTN THEY SAY MY CONTRACT IS DATA ONLY SIM. I HAD 4 OTHER NUMBERS ALL UPGRADED ON THE SAME CALL WITH THE OFFER THEY GAVE ME. ALL SAME OFFER AND PRICE. MY CONTRACTS ARE ALL PRICED DIFFERANTLY AND WITH DIFFERANT AIRTIME AND DATA PACKAGES. NOW ONE IS ONLY DATA NO AIRTIME.

SPOKE TO SUPERVISOR AT MONDO EVEN GOT HIS PERSONAL EMAIL FOR HIM TO ATTEND TO IT. RECEIVED CALL FROM MONDO STATING THEY WHERE GOING TO REVERSE THE CONTRACT BUT NOTHING HAS HAPPNED. SUPERVISOR CALL ME TO INFORM THAT SOME TICKETS WERE OPEN ON MY PROFILE SO HE COULDNT PROCESS FROM HIS END. CALLED MTN THE SAME DAY AND SORTED OUT WITH THEM TO CLOSE THE TICKETS AND EMAILED VASIGAN TO CONFIRM THAT IT WAS DONE.

ITS NOW 1 WEEK SINCE HE RECEIVED THE EMAIL AND NOTHING HAS BEEN DONE OR NO SMS CONFIRMATION HAS BEEN SENT TO ME TO CONFIRM MY CONTRACTS WERE REVERSED.

3 MONTHS AND MONDO IS STILL DRAGGING THIER FEET TO RESOLVE MY ISSUE.

MTN NEEDS TO CATCH A WAKE UP WITH THE CALL CENTRE THEY USE TO TRETAIN THEIR CUSOMER BASE. TRULY PATHETIC SERVICE AFTER BEING A MTN CUSTOMER SINCE THEY STARTED.

My Ref no: RCO294598