AG
Avela G
1 reviews | Active since Sept 2022
20 Sept 2022, 22:05
Mondo refuses to cancel after successful investigation a year later
An agent made me take up a contract and then I paid more than I had agreed on. I laid a complaint and there was an investigation which clearly stated that I was ******. The contract is still not closed and that is affecting my credit score. It's been a year already and this company is just gladly ruining my reputation. IM A TEACHER AND I CANT EVEN TAKE UP A BOND BECAUSE OF MONDO!!!
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Replies (2)0
Replies (2)
Mondo's replyOfficial
21 Sept 2022, 08:45Hi Avela,
Thank you for taking the time to write to us about your MTN cancellation query.
We do apologize for the miscommunication and level of service that you have received thus far.
As per our records, a cancellation request has been sent to the MTN cancellations team.
Once we receive feedback on the cancellation, we will advise you.
Case Number: RCO152625
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
We do apologize for the miscommunication and level of service that you have received thus far.
As per our records, a cancellation request has been sent to the MTN cancellations team.
Once we receive feedback on the cancellation, we will advise you.
Case Number: RCO152625
Regards,
The Mondo Team
Mondo's reply21 Sept 2022, 08:45
Official
Hi Avela,
Thank you for taking the time to write to us about your MTN cancellation query.
We do apologize for the miscommunication and level of service that you have received thus far.
As per our records, a cancellation request has been sent to the MTN cancellations team.
Once we receive feedback on the cancellation, we will advise you.
Case Number: RCO152625
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
We do apologize for the miscommunication and level of service that you have received thus far.
As per our records, a cancellation request has been sent to the MTN cancellations team.
Once we receive feedback on the cancellation, we will advise you.
Case Number: RCO152625
Regards,
The Mondo Team
Mondo's replyOfficial
05 Oct 2022, 14:38Good Day Avela,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply05 Oct 2022, 14:38
Official
Good Day Avela,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team