Mondo recordings stipulates that no extra line was authorised

Good day,

With numerous amounts of calls and emails to Mondo, I have had nothing but unnecessary problems and queries. An ongoing complaint as I did not request them to add another line to my account as they only confirmed an upgrade for me. They incorrectly added another line and this caused increased in billing that I did not need or could afford. I am a housewife and the Consultant loaded the incorrect package on my account. Ram collected the cellphone and I would like Mondo to liase with Vodacom and correct their records accordingly.