Hellopeter
Share Your Experience
SW
Sean W

1 reviews | Active since Dec 2011

14 Sept 2020, 16:05

Mondo really needs to work on their dilligence in following up

I am at a loss as to whether Mondo is actually helping me to arrange an upgrade to my MTN contract as they stated they have. I liaise with customers at my own place of employment, and the lack of feedback that I am getting from Mondo with the status of the process, which was supposed to have been started around the 3rd of September, is shocking. I would like to know whether the upgrade that I have ordered is in fact in progress, and if it isn't, I will be happy to speak to a local MTN dealer myself to enact it instead. But what I cannot stand is being left in the dark like this. Please reach out to me and give me a proper status update!

0
Replies (13)
Mondo
Mondo's reply14 Sept 2020, 16:08
Official
Hello Sean

Thank you for writing to us.

A consultant will be in touch with you.

Regards,

The Mondo Team
SW
Sean W's update14 Sept 2020, 16:11
Reviewer Update
Thanks very much, I am looking forward to hearing from you!
Have a great day!
Mondo
Mondo's reply15 Sept 2020, 13:12
Official
Hello Sean

As discussed with Kim, please note that our team has confirmed that they haven't received your documents yet.

Please email this to our team.

We look forward to hearing from you.

Regards,

The Mondo Team
Mondo
Mondo's reply16 Sept 2020, 15:27
Official
Hello Sean

Please note that we have received your documents and submitted it to our Digital Team.

We will revert with an update on the status of your application.

Regards,

The Mondo Team 
SW
Sean W's update17 Sept 2020, 08:40
Reviewer Update
Hi guys,
Thanks for your feedback so far, and for helping me out!
I look forward to hearing from you!
Take care!
Mondo
Mondo's reply17 Sept 2020, 08:42
Official
Hello Sean

You are welcome.

Regards,

The Mondo Team 
SW
Sean W's update18 Sept 2020, 11:52
Reviewer Update
Good morning,
Has there been any progress on this yet?
Thanks, take care!
SW
Sean W's update21 Sept 2020, 10:31
Reviewer Update
Good morning,
Thank you for expediting this and escalating with MTN.
I have received a contract via email from MTN, so I take it this is out of your hands now?
One last thing, do I contact MTN to make sure that they have my correct delivery address?
Thank you for all of your assistance, it is much appreciated!
Mondo
Mondo's reply21 Sept 2020, 11:09
Official
Hello Sean

As discussed with Kim, we are tracking your application.

We will revert with feedback.

Regards,

The Mondo Team 
Mondo
Mondo's reply25 Sept 2020, 10:08
Official
Hi Sean, 

Kindly note your package is with the courier company. They will contact you to make delivery arrangements. 

Your query has been closed. 

For further assistance please contact our customer service team.

Regards 
The Mondo Team
Mondo
Mondo's reply28 Sept 2020, 16:58
Official
 Hi Sean, 

As discussed with Kim, you have received your package and your query is resolved.

A very warm welcome to the Mondo Family!

Should you have any further queries, please feel free to call our team on ***.

Regards 
The Mondo Team 
SW
Sean W's update28 Sept 2020, 17:05
Reviewer Update
Thanks very much, I really appreciate all the help!
If there's anything, I will be sure to give you a call, thanks!
Mondo
Mondo's reply28 Sept 2020, 17:07
Official
Hi Sean,

You are welcome.

Regards,

Mondo Team