EV
Elmarie V
1 reviews | Active since Jul 2011
05 Feb 2024, 17:09
Mondo Providing zero service on behalf of MTN
The call was quick and easy - 6 weeks later still no call / confirmation or delivery. Even follow-up via e-amils promise you an auto response within 24 hours - don't expect it a minute before then, and only to say, someone is busy with the matter and will contact...still waiting.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
05 Feb 2024, 17:39Hi Elmarie,
Thank you for taking the time to write to us about your MTN application
We sincerely apologize for the level of service you have received.
Your MTN application is pending. Please email us your ID, recent 3 months stamped bank statements and latest payslip to *** to finalise your application.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application
We sincerely apologize for the level of service you have received.
Your MTN application is pending. Please email us your ID, recent 3 months stamped bank statements and latest payslip to *** to finalise your application.
Regards,
The Mondo Team
Mondo's reply05 Feb 2024, 17:39
Official
Hi Elmarie,
Thank you for taking the time to write to us about your MTN application
We sincerely apologize for the level of service you have received.
Your MTN application is pending. Please email us your ID, recent 3 months stamped bank statements and latest payslip to *** to finalise your application.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application
We sincerely apologize for the level of service you have received.
Your MTN application is pending. Please email us your ID, recent 3 months stamped bank statements and latest payslip to *** to finalise your application.
Regards,
The Mondo Team
EV
Elmarie V's updateReviewer Update
14 Feb 2024, 09:37Good day
And so another week has gone by with NO one contacting me. Only way to get a response is to place a public complaint it seems. Please let me know if I have to wait any longer or just cancel the whole transaction - which by the way there does not seem to be an option for.
Regards
Elmarie
And so another week has gone by with NO one contacting me. Only way to get a response is to place a public complaint it seems. Please let me know if I have to wait any longer or just cancel the whole transaction - which by the way there does not seem to be an option for.
Regards
Elmarie
EV
Elmarie V's update14 Feb 2024, 09:37
Reviewer Update
Good day
And so another week has gone by with NO one contacting me. Only way to get a response is to place a public complaint it seems. Please let me know if I have to wait any longer or just cancel the whole transaction - which by the way there does not seem to be an option for.
Regards
Elmarie
And so another week has gone by with NO one contacting me. Only way to get a response is to place a public complaint it seems. Please let me know if I have to wait any longer or just cancel the whole transaction - which by the way there does not seem to be an option for.
Regards
Elmarie