1 reviews | Active since Mar 2023
Mondo provide bad service
So like the salesperson from Mondo told me about zte router that wouldn't cost much since am on a phone contract with mtn which all together would be around 400 rand something since that person said it won't cost so much with the contract I got my router on 18 October 2022 only to find out altogether it was around 929 somewhere around there I couldn't pay that returned the router to near MTN branch was given the number it states that if u returned the router and stuff early u don't get billed these mtn and mondo didn't even notify me to cancel that contract with same number given been paying large amounts of money thinking its the phone contract only to find that you people left it open from November i been trying to cancel the contract for the router up to December which i did problem is why you still billing me for something u told me that's not equivalent to what's been said like R2708 I will not pay this plus i send a query to mondo staff one of them to send a query to mtn to take out my bill you guys **** and mtn said they received nothing like why are you lying!!! Please get this fixed or i am filing a case of ********.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO367612
Regards, The mondo Team
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO367612
Regards, The mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
A credit request has been sent to the MTN cancellations department. We will update you once the credit is done.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
A credit request has been sent to the MTN cancellations department. We will update you once the credit is done.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
