JC
Jimmy C
1 reviews | Active since Aug 2021
30 Aug 2021, 11:43
Mondo poor service for upgrade cancellations
Mondo gave me wrong upgrade and I couldn’t use my phone for 3 weeks and mondo didn’t even to correct the upgrade.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
30 Aug 2021, 11:52Hi Jimmy,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133486
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133486
Regards,
The Mondo Team
Mondo's reply30 Aug 2021, 11:52
Official
Hi Jimmy,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133486
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133486
Regards,
The Mondo Team
Mondo's replyOfficial
31 Aug 2021, 10:15Hi Jimmy,
Trust you are well.
As discussed with Nicole, please note that we will escalated for a refund to be processed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that we will escalated for a refund to be processed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 10:15
Official
Hi Jimmy,
Trust you are well.
As discussed with Nicole, please note that we will escalated for a refund to be processed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that we will escalated for a refund to be processed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team