1 reviews | Active since Sept 2019
Mondo Poor Service Delivery
I ordered from Mondo on 23 August 2019 two Samsung Galaxy A20 phones. Every time I enquire on when the package will be received they keep telling me the following week as they do not have stock. So Friday 20 September when I phoned them again - Note that I have made over 10 calls since my first order, they told me that they have finally received the stock and it should reach me this week. Yesterday I phoned again and the lady confirmed this and said I would receive my order by Friday on the latest.
I now phoned once again just to be informed by the lady that once again they ran OUT OF STOCK and will now have to wait a further 21 business days before delivery IF and WHEN the receive stock.
Yet they keep advertising this same phones on all social media platforms. How can you keep taking orders from people if you know you do not have stock???
My husbands birthday was on 13 September and this was supposed to be his gift. It has been more than a month since my order was placed and still when I phone the cannot even take the time to find out why it is taking so long and update me?
Please can you sort this out.
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Please note that I still have not received a call on your behalf.
I CONTACTED MONDO once again and ASKED if they can change the deal to a item that was available in stock. This was done and you can check - I PLACED THE CALL.
You would have phoned me the next day but no call was received????
Thank you once again for not keeping me posted.
Regards Mrs Raath
Please note that I still have not received a call on your behalf.
I CONTACTED MONDO once again and ASKED if they can change the deal to a item that was available in stock. This was done and you can check - I PLACED THE CALL.
You would have phoned me the next day but no call was received????
Thank you once again for not keeping me posted.
Regards Mrs Raath
Thank you for taking the time to share your concerns with us.
Please note that we have escalated your query to our Telkom team to assist.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Thank you for taking the time to share your concerns with us.
Please note that we have escalated your query to our Telkom team to assist.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Thank you for allowing us the opportunity to assist with this matter.
As discussed with Kimona, your phones have been successfully delivered and your query is resolved.
Should you have any further queries please feel free to email us on ***.
Kind Regards,
Mondo Team
Thank you for allowing us the opportunity to assist with this matter.
As discussed with Kimona, your phones have been successfully delivered and your query is resolved.
Should you have any further queries please feel free to email us on ***.
Kind Regards,
Mondo Team
