Mondo poor service and paying for a phone that doesn't work.

I place an order for a new contract with MTN (Mondo) and a New Handset. Once I received the said contract and Handset after a few days I found that the contract worked fine but the handset that I was supp**** with didn't have the needed software on it as it was only programmed as a demo phone. The MTN shops didn't want to take the phone in to send it back or replace it with a working phone... I was sent from one shop to the other with no joy. The MTN shops informed me that it was a out box failure.

I called Mondo and got the cold shoulder now for 6 months. So now I am sitting with a brand new paperweight......and the worst part of it all is I am paying monthly for my new Paperweight.... The Ref numbers for my calls 13R3L6......13U8T9A.

I need a manager to contact me so that this matter can be resolved.......The call center have informed me a long time ago that a Manager will contact me...Guess what I am still waiting.