JO
Johann O

1 reviews | Active since Jul 2016

26 Nov 2020, 08:33

Mondo POOR service

Mondo contacted me 19 October with a laptop contract for vodacom. They said the delivery would take place within 3 to 5 working days. This was not true I recieved it on the 9th of November 3 weeks later. The delivery was not complete as a we grow sa voucher was part of the contract. I phoned them the next day and they said it would be send electronicaly 7 to 14 days later. Its been 17 days later and stil no voucher afte I phoned them a second time on day 14. You have 12 days in which you can cancel the contract if not satisfied. But the cant enven deliver the complete contract in that 12 days. Use less service. If you phone vodacom they tel you to phone mondo. Vodacom does not handle the deals mondo makes.

0
Replies (5)
Mondo
Mondo's reply26 Nov 2020, 08:37
Official
Hi Johann,

We have received your query,

Kindly note one of our dedicated consultants will be in contact with you.

Regards 

The Mondo Team 
Mondo
Mondo's reply26 Nov 2020, 10:12
Official
Hi Johann,

Please note that we have attempted contacting you with no success.

Kindly advise what is the best possible time to contact you.

Regards 

The Mondo Team 
JO
Johann O's update26 Nov 2020, 11:10
Reviewer Update
Any time will be fine
Mondo
Mondo's reply26 Nov 2020, 11:17
Official
Hi Johann,

Thank you.

Kindly note one of our dedicated consultants will be in contact with you.

Regards 

The Mondo Team
Mondo
Mondo's reply26 Nov 2020, 16:25
Official
Hi Johann,

As discussed with Kimona, please note that we have sent the voucher code for your WeGrow SA voucher via SMS.

Your query is now resolved.

Should you have any further queries please feel free to call or email our team.

Regards 

The Mondo Team