ZM
Zandile M
1 reviews | Active since Dec 2020
14 Jul 2022, 01:13
Mondo poor service
I ordered a contract phone 2weeks back. Mondo promised to deliver in three to seven days but they didn't honour their promise. Now they sent me an active contract policy. How can the policy be active while I didn't receive any product from them. If ever you are trying to get hold of them, you are redirected to the chatbot which is not helpful. I curse the day I made an application . Please people run away from Mondo. I hope they will not debit for the phone I didn't receive.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
14 Jul 2022, 08:42Good day Zandile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO249340
Regards,
The Mondo Team
Mondo's reply14 Jul 2022, 08:42
Official
Good day Zandile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO249340
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jul 2022, 13:11Hi Zandile,
Trust you are well.
Please note that your recent MTN application was declined and has been canceled.
You may reapply for a deal after 90 days.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application was declined and has been canceled.
You may reapply for a deal after 90 days.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply21 Jul 2022, 13:11
Official
Hi Zandile,
Trust you are well.
Please note that your recent MTN application was declined and has been canceled.
You may reapply for a deal after 90 days.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application was declined and has been canceled.
You may reapply for a deal after 90 days.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team