EO
Ertjies O
1 reviews | Active since Dec 2021
05 Dec 2022, 16:34
mondo poor service
dont trust mondo very piir service the one guy phone make if he /she help and expect to get 5stars mean time cant trust them . Tell a person nice stories and then do nothing
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
05 Dec 2022, 16:57Good day Ertjies,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO296360
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO296360
Regards,
The Mondo Team
Mondo's reply05 Dec 2022, 16:57
Official
Good day Ertjies,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO296360
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO296360
Regards,
The Mondo Team
EO
Ertjies O's updateReviewer Update
05 Dec 2022, 19:13I was told that story now 5 times dont believe it
EO
Ertjies O's update05 Dec 2022, 19:13
Reviewer Update
I was told that story now 5 times dont believe it
Mondo's replyOfficial
08 Dec 2022, 09:48Hi Ertjies,
Trust you are well.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply08 Dec 2022, 09:48
Official
Hi Ertjies,
Trust you are well.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
31 Mar 2023, 13:51 Good Day,
Trust you are well.
Please note that MTN has advised that they are not able to proceed with an upgrade reversal, as the system does not allow them to process this.
We can cancel the line by migrating your number to prepaid, once the cancellation and refund is done, you can reapply for a contract at an MTN store and request the contract to be loaded on the number in question.
Kindly advise if we may go ahead with the above.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has advised that they are not able to proceed with an upgrade reversal, as the system does not allow them to process this.
We can cancel the line by migrating your number to prepaid, once the cancellation and refund is done, you can reapply for a contract at an MTN store and request the contract to be loaded on the number in question.
Kindly advise if we may go ahead with the above.
Regards,
The Mondo Team
Mondo's reply31 Mar 2023, 13:51
Official
Good Day,
Trust you are well.
Please note that MTN has advised that they are not able to proceed with an upgrade reversal, as the system does not allow them to process this.
We can cancel the line by migrating your number to prepaid, once the cancellation and refund is done, you can reapply for a contract at an MTN store and request the contract to be loaded on the number in question.
Kindly advise if we may go ahead with the above.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has advised that they are not able to proceed with an upgrade reversal, as the system does not allow them to process this.
We can cancel the line by migrating your number to prepaid, once the cancellation and refund is done, you can reapply for a contract at an MTN store and request the contract to be loaded on the number in question.
Kindly advise if we may go ahead with the above.
Regards,
The Mondo Team