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Tiisetso T

1 reviews | Active since Oct 2021

06 Oct 2021, 13:22

Mondo poor service

I cancelled a contract with Mondo on the 18th of August after they delivered the incorrect phone to me. Till today, almosy two months later it's still not cancelled, I am being billed for a device I do not have and because the cancellation is still not done I am unable to get a new phone or cellphone contract. This is the worst service I have ever received in my life and what disgusts me is that they are still quick to go and bill me for something they are unable to resolve.

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Replies (4)
Mondo
Mondo's reply06 Oct 2021, 13:35
Official
Hi Tiisetso,
 
Thank you for taking the time to write to us about your cancellation.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO141451
 
Regards,
 
The Mondo Team
TT
Tiisetso T's update06 Oct 2021, 13:44
Reviewer Update
I've been getting this response for weeks now with no assistance. I need this cancelled ASAP and to have my acc not billed for a device that I returned to you over a month ago.
Mondo
Mondo's reply06 Oct 2021, 16:49
Official
Good day,

Please note that a follow up on cancellation has been escalated to the relevant department for urgent assistance.

We do apologize for the inconvenience caused,

Regards,

The Mondo Team
Mondo
Mondo's reply07 Oct 2021, 09:45
Official
Hi Tiisetso,

Please note that we have been contacting you with no success.

Kindly note that your Telkom cancellation has been done.

Your query has been resolved and will be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team