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Sewela M

1 reviews | Active since Jun 2019

01 Jun 2022, 10:24

Mondo Poor customer service

I got a call from Mondo on behalf of MTN and the guy was so rude, I want the call recording coz customer service and the approach was bad.

0
Replies (5)
Mondo
Mondo's reply01 Jun 2022, 10:30
Official
Hi Sewela,

Thank you for raising the above with us, this will be escalated to the relevant department to correct.

We do apologize for the level of service which you have received thus far.

Kindly provide us with your ID number and the cellphone number on which the sales consultant contacted you on.

Case Number: RCO233743

Regards,

The Mondo Team
SM
Sewela M's update01 Jun 2022, 11:06
Reviewer Update
Cell phone number ***
Mondo
Mondo's reply01 Jun 2022, 14:41
Official
Hi Sewela,

Thank you for the above information.

Please note that we have logged an investigation for the call made on your number to be assessed.

Once we receive an update, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply06 Jun 2022, 16:08
Official
Hi Sewela,

Please note that we are currently awaiting feedback regarding the above dispute.

We will keep you updated, regarding this.

Regards,

The Mondo Team
Mondo
Mondo's reply23 Jun 2022, 16:16
Official
Hi Sewela,

Trust you are well.

As per our telephonic discussion, please note that your query was deemed Valid (in your favor).

The sales agent will be addressed with regards to this.

We do apologize for the level of service which you received from the sales team.

Your query will now be closed.

Have a good afternoon.

Regards,

The Mondo Team - Nicole N.