LB
Lucille B
1 reviews | Active since Mar 2009
24 Mar 2024, 12:33
Mondo poor actually no service
Unfortunately I cannot say a thing good about the service I have been receiving up to date.. poor to say the least.. MIfi router was under false pretentions given to me.. I was told it’s an upgrade and when I received the rooter it was booked as a new contract.. long story short.. rooter has been given back in January.. IRMS *** and case was closed after a long period.. I wonder if they ever listened to the voice recoding.. now in March I get an account for the rooter.. what on earth is going on.. I was told on the 18.02.2024 that I will get my refund.. still waiting and still a account to pay.. I will defnitely take this further will my lawyers😡😡😡
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Mondo's replyOfficial
05 Jul 2024, 12:38Hi Lucille ,
Thank you for taking the time to write to us about the quality of service you received.
We sincerely apologize for any inconvenience caused.
We have attempted contacting you but to no avail.
Your cancellation and credits were completed. Should you require further assistance with removing your itemized billing, please contact the service provider directly.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about the quality of service you received.
We sincerely apologize for any inconvenience caused.
We have attempted contacting you but to no avail.
Your cancellation and credits were completed. Should you require further assistance with removing your itemized billing, please contact the service provider directly.
Kind Regards,
The Mondo Team
Mondo's reply05 Jul 2024, 12:38
Official
Hi Lucille ,
Thank you for taking the time to write to us about the quality of service you received.
We sincerely apologize for any inconvenience caused.
We have attempted contacting you but to no avail.
Your cancellation and credits were completed. Should you require further assistance with removing your itemized billing, please contact the service provider directly.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about the quality of service you received.
We sincerely apologize for any inconvenience caused.
We have attempted contacting you but to no avail.
Your cancellation and credits were completed. Should you require further assistance with removing your itemized billing, please contact the service provider directly.
Kind Regards,
The Mondo Team