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1 reviews | Active since Aug 2018

20 May 2019, 09:24

Mondo - please deliver

I have entered into a Telkom contract through Mondo last year (2018). I've had two sim cards (data and airtime) under this contract. Unfortunately I've lost both two sim cards and have been paying ever since for something I do not get the benefit of. I have contacted them and explained this and they told me that I must suspend the sim cards and do a sim swop. I did suspend the sim card numbers but are still invoiced for it every month. They told me that it is the only way and there is nothing they can do about it. I told them that I then have to cancel the contract seeing that I do not get any benefit, where after I was told me that I would also have to dock up cancellation fees. I am deeply disappointed and feel that I am being exploited and trapped in a contract of which I don't get any benefit from. I have recently reverse and stopped this debitorder but are getting threathening sms's from the supplier, if i don't pay the reversed debit order. I want them to provide me with new simcards, then I will be welcome to allow them to debit my account, seeing that I will pay for something that I'm getting the benefit of.

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Replies (10)
Mondo
Mondo's reply20 May 2019, 09:29
Official
Good Day Recardo, 

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply22 May 2019, 16:13
Official
Good Day Recardo, 

Please note that we have followed up with the courier company on the collection of your package.

We will keep you updated on the progress of this.
 Kind Regards, 

Mondo Team
Mondo
Mondo's reply24 May 2019, 16:54
Official
Good Day Recardo, 

Please note that we have attempted to contact you with no success.

Kindly respond to our mail to advise what is the best possible time to contact you.
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply29 May 2019, 09:38
Official
Good Day Recardo, 

Please note that we have escalated your collection to the courier company and advised them to place priority on this request.

We will keep you updated on the progress of this.
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply31 May 2019, 16:49
Official
Good Day Recardo, 

Please note that we have followed up on your collection with the courier company.

We will keep you updated on the progress of this.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply06 Jun 2019, 11:30
Official
Good Day Recardo,

Please note that the courier company will uplift your package today as per communication from them.

As per the network service provider, you would need to make contact with them to advise on the sim swap.

We have emailed you the information.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply06 Jun 2019, 15:37
Official
Good Day Recardo, 

As discussed with our consultant, you have confirmed that the package has been uplifted.

Once this is delivered to our office we will submit the cancellation. 

We will keep you updated on the progress of this.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply13 Jun 2019, 16:39
Official
Good Day Recardo, 

Please note that the cancellation has been submitted.

We will keep you updated on the progress of this.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply18 Jun 2019, 17:00
Official
Good Day Recardo, 

Please note that we have requested for the network service provider to place priority on your cancellation.

We will keep you updated on the progress of this.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply27 Jun 2019, 14:53
Official
Good Day Recardo, 

Please note that your contract has been successfully cancelled and your query is resolved.  Should you have any further queries please call us. 

Kind Regards, 

Mondo Team