MONDO PHONE CONTRACT

Good day

Mondo Contract deal

I took a phone contract with Mondo on 22nd of December 2023 to my surprise on the day of delivery they have added the router contract which I didn't agree upon with the consultant then i called them back to return the router, then they instructed me to take it to the nearest MTN store that is located in Westgate, which i did they took back the router and they gave me code ..

I called back to Mondo costumer service and they asked for the code i gave them, my first debit order went off January 2024 the agreement was to pay Once off R149 for service fee and from there to pay R270 as agreed phone contract ok i did but find myself paying R149+556.. now its the fourth month. this month debit order went off and they took R841 when i call the call center they told me that its been counselled they will refund me the amounts they deducted the previous months but they didn't do as they promised. I am still waiting. The service rendered is very bad i am not happy.

Please help me My billing account number is: Ba***