1 reviews | Active since Oct 2022
Mondo- Paul Menzi Ndaba poor service
On 01.09.2022 i took a contract a Samsung A73 with order number *** and was assisted by Menzi Paul Ndaba. On day of delivery i was not happy with a phone and i took it to my nearest mtn store for return and i was given IRMS 918217 with ***. I called Mondo cancellation department several times and i gave them the IRMS number to cancel i even logged multiple SR with mtn for Mondo to contact me should they need further information but up to this day which is 02.12.2022 the contract has not been canceled and i have been billed every month. This contract has affected my credit score. Poor poor service because when i go to mtn store i can not be assisted because i took the contract online and when i contact Mondo they do not assist me to resolve this matter
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO311623
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO311623
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team