JP
James P
1 reviews | Active since Dec 2021
22 Dec 2021, 10:48
Mondo pathetic service
I've been battling since 24 November with an upgrade for MTN data contract. On 14 December I was told that an agent will phone me to finalise the process, which up to date hasn't happened. Today I was transferred to two different agents, one from Telkom then one from Vodacom, after I selected MTN, just to be told then that MTN is offline and I should phone again within 2 hours time. My latest Invoice from MTN now reflects a package for R200 more and much less data over 24 months which was conveniently chosen by MTN/Mondo on my behalf. Your service don't actually even deserve 1 star.
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Replies (2)
Mondo's replyOfficial
22 Dec 2021, 11:06Good day James,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163832
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163832
Regards,
The Mondo Team
Mondo's reply22 Dec 2021, 11:06
Official
Good day James,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163832
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163832
Regards,
The Mondo Team
Mondo's replyOfficial
03 Jan 2022, 16:30Hi James,
Trust you are well.
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply03 Jan 2022, 16:30
Official
Hi James,
Trust you are well.
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team