RC
Rogerio C

1 reviews | Active since Jun 2016

29 Jun 2016, 13:07

Mondo - Pathetic company which has pathetic support and does not keep clients' interest at heart!

<p>In December 2014, I purchase a product from Mondo. It was for mobile wifi but I then found out that the sales consultant **** to me. I was misold the product. I contacted Mondo about 10 times and then they eventually after 1 year admitted that i was misold the product. They have now taken 6 months and I'm still paying every month for this contract that was misold to me. It is a 24 month contract and nothing has been done about it. I have spent about 30 hours on the phone about this, spoken to 5 different people all promising me that this will be resolved yet nothing has been done. This is an absolutle shocking experience. This is **************** and nothing has been done to resolve this. The regulator should actually fine this company and suspend their license as it is completely unacceptable to treat clients like this. Stay away from this company as there are no ethics, processes or integrity fibres within this company. It is really sad and disappointing that a company in this day of age can still treat clients like this!!!!</p>

0
Replies (3)
Mondo
Mondo's reply29 Jun 2016, 13:11
Official

Good day Rogerio,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

********** 666

RC
Rogerio C's update29 Jun 2016, 13:17
Reviewer Update

I've heard this about 20 times! Until i receive confirmation about a compensation plan... I will keep writing about this on all platforms that i can find. I'm tired of hearing excuses for not sorting out an error that was made by Mondo!

Mondo
Mondo's reply11 Jan 2023, 14:16
Official