PP
Pierre P

1 reviews | Active since May 2016

21 May 2016, 06:24

Mondo, partner of Telkom sells false information

<p>I was contacted by Mondo a authorized partner of Telkom to upgrade my current and ADSL contract line to Telkom's 4G LTE package. I specifically asked if there is penalties when I cancel my current contract and they specifically said NO. After taking up the contract I called Telkom to verify this and was told that I will pay penalties. I then called Mondo to cancel the new contract and I do not want to proceed with their offer. After numerous calls to Mondo they assured me that it has been cancelled. I then found that they deducted R149 from my account for the initiation fee. I think Mondo is ******* and I will never do business with them</p>

0
Replies (3)
Mondo
Mondo's reply23 May 2016, 06:29
Official

Hello Pierre Du Plessis ,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care
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Mondo
Mondo's reply23 May 2016, 06:46
Official

Hello Pierre,

Thank you for raising your query with Mondo Customer Care.

As per your conversation with Jonathan Subban your query has been resolved.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care
***

Mondo
Mondo's reply21 Dec 2022, 11:56
Official