Mondo on behalf of MTN

Awful Service. Very frustrating. An Agent called to offer me a sim deal. I accepted the deal in August and gave clear instruction that since well I'm on MTN I don't need a new simcard I just need my number to be upgraded from prepaid to contract and we agreed. I was told that the 1st month is free but that was not the case.

Then I received a new simcard and decided to call and cancel the contract as I don't have energy to swap simcard every time I make a call. Few days later I was applying for credit and I`m told that I have a listing by MTN for R175. I never used the simcard and never received email or statement from Mondo or MTN. I phone MTN and Mondo to get assistance and I have been taken from pillar to post. Then I managed to get someone after many attempts. I was told that they will log a call and investigate and that their turn around time is 5-7 days. All I want is for the contract to be cancelled. I don't have the 7 days for you guys to listen to the call.