1 reviews | Active since Mar 2020
Mondo - not worth dealing with
Imagine - I paid the outstanding amount due to TELKOM on the 15th of DECEMBER 2020, to Mondo, and by the way, I will receive some vouchers.
NOTHING has happened to date, only promises of urgent follow-ups. No TELKOM sim re-instatements, no vouchers, actually NO feedback at all.
Funny enough - no consultant that I spoke to, and there are several, would accept service like that if they were in my shoes...
The manager Miss N Naidoo, today was apparently too busy to take my call, but could explain to the consultant Nomsandaso, that she will PERSONALLY follow the issue up. Yeah right, guess I can't complain about service if there is none.....
So, waiting for alleged vouchers, apparently also for the HUGE divide between Mondo and Telkom to be magically addressed.
Very DISAPPOINTED!!!
Thank you for taking the time to write to us.
We apologize for the level of service you have received. One of our dedicated consultants will be in contact with you shortly. Regards, Mondo Team
Thank you for taking the time to write to us.
We apologize for the level of service you have received. One of our dedicated consultants will be in contact with you shortly. Regards, Mondo Team
As discussed with our consultant, please forward the requested information to our team ASAP in order to fast track your query.
We look forward to hearing from you. Regards, Mondo Team
As discussed with our consultant, please forward the requested information to our team ASAP in order to fast track your query.
We look forward to hearing from you. Regards, Mondo Team
As discussed with our consultant, kindly note that we have escalated your query to our collections team.
We will keep you updated on the progress of this. Regards, Mondo Team
As discussed with our consultant, kindly note that we have escalated your query to our collections team.
We will keep you updated on the progress of this. Regards, Mondo Team