DH
Divar H
1 reviews | Active since Jul 2021
26 Jul 2021, 20:01
Mondo not keeping up to their promise
When I took out my contract with them in December as part of my deal I was promised a R1500 checkers shopping voucher which I still did not receive up till today. Kept on calling them and email and live chat but no one gets back to me. They always say this week or next week from December 2020 to current.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
26 Jul 2021, 20:11 Hi Divar,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO128543.
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO128543.
Regards,
The Mondo Team
Mondo's reply26 Jul 2021, 20:11
Official
Hi Divar,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO128543.
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO128543.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jul 2021, 10:57Hi Divar,
Trust you are well.
As per your telephonic discussion with Nicole, please note that we have re-escalated your query to the relevant department for urgent assistance.
We will keep you updated.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that we have re-escalated your query to the relevant department for urgent assistance.
We will keep you updated.
Regards,
The Mondo Team
Mondo's reply28 Jul 2021, 10:57
Official
Hi Divar,
Trust you are well.
As per your telephonic discussion with Nicole, please note that we have re-escalated your query to the relevant department for urgent assistance.
We will keep you updated.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that we have re-escalated your query to the relevant department for urgent assistance.
We will keep you updated.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Aug 2021, 11:49Good day,
Trust you are well.
We have attempted contacting you with no success.
Please note that an email and SMS has been sent with the voucher link.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Aug 2021, 11:49
Official
Good day,
Trust you are well.
We have attempted contacting you with no success.
Please note that an email and SMS has been sent with the voucher link.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team