VV
Virginia V
1 reviews | Active since Mar 2013
04 Oct 2023, 13:25
Mondo not helpful
Battling for 3 months for Mondo to cancel my MTN application. The listed numbers on their website don't get answered. MTN customer care refers me to Mondo because I initially did the deal with them. Shunted from one pillar to the next. Very unhappy customer. Hope someone from Mondo reads this and will have the decency to contact me to resolve. Extremely frustrated.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
04 Oct 2023, 14:40Good day,
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
We have escalated your query to the relevant department. We'll keep you updated every step of the way.
Our goal is to make sure you always have a positive experience with us in the future. We sincerely apologise for any inconvenience.
Warm Regards,
The Mondo team
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
We have escalated your query to the relevant department. We'll keep you updated every step of the way.
Our goal is to make sure you always have a positive experience with us in the future. We sincerely apologise for any inconvenience.
Warm Regards,
The Mondo team
Best regards,
Mondo's reply04 Oct 2023, 14:40
Official
Good day,
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
We have escalated your query to the relevant department. We'll keep you updated every step of the way.
Our goal is to make sure you always have a positive experience with us in the future. We sincerely apologise for any inconvenience.
Warm Regards,
The Mondo team
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
We have escalated your query to the relevant department. We'll keep you updated every step of the way.
Our goal is to make sure you always have a positive experience with us in the future. We sincerely apologise for any inconvenience.
Warm Regards,
The Mondo team
Best regards,
VV
Virginia V's updateReviewer Update
16 Oct 2023, 10:15So much for being sorry that Mondo didn't meet my expectations. Since your response on 4 Oct I have had one email from the "relevant" department and nothing since. The order still remains open and I want it closed like yesterday. I am extremely frustrated and a very unhappy customer.
VV
Virginia V's update16 Oct 2023, 10:15
Reviewer Update
So much for being sorry that Mondo didn't meet my expectations. Since your response on 4 Oct I have had one email from the "relevant" department and nothing since. The order still remains open and I want it closed like yesterday. I am extremely frustrated and a very unhappy customer.
VV
Virginia V's updateReviewer Update
16 Oct 2023, 10:17Tried phoning on the number *** - sorry the number you have dialed is unobtainable - how does one actually get hold of Mondo?
VV
Virginia V's update16 Oct 2023, 10:17
Reviewer Update
Tried phoning on the number *** - sorry the number you have dialed is unobtainable - how does one actually get hold of Mondo?
VV
Virginia V's updateReviewer Update
19 Oct 2023, 07:53Can someone from MONDO please contact me to resolve my issue of 4 months ago? I am desparate.
VV
Virginia V's update19 Oct 2023, 07:53
Reviewer Update
Can someone from MONDO please contact me to resolve my issue of 4 months ago? I am desparate.