TM
Themba M
1 reviews | Active since Apr 2022
02 Apr 2022, 06:12
Mondo not delivering
I app**** for a cell phone contract . They did the whole procedure and debited my account . I received a notification that I’d be receiving the device with 1 to 2 working days . It’s been two months now . No word from them
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
02 Apr 2022, 10:35Good day,
Thank you for taking the time to write to us about your Telkom query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO205896
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO205896
Regards,
The Mondo Team
Mondo's reply02 Apr 2022, 10:35
Official
Good day,
Thank you for taking the time to write to us about your Telkom query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO205896
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO205896
Regards,
The Mondo Team
Mondo's replyOfficial
06 Apr 2022, 16:34Hi Themba,
Trust you are well.
Please be advised that your Telkom application was canceled, due to unsuccessful delivery attempts.
Kindly note that a refund of the admin fee has been submitted and will reflect in your account at the end of next week.
Should you require a new deal, you may reapply online or at a Telkom store.
We do apologize for the inconvenience caused.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please be advised that your Telkom application was canceled, due to unsuccessful delivery attempts.
Kindly note that a refund of the admin fee has been submitted and will reflect in your account at the end of next week.
Should you require a new deal, you may reapply online or at a Telkom store.
We do apologize for the inconvenience caused.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 16:34
Official
Hi Themba,
Trust you are well.
Please be advised that your Telkom application was canceled, due to unsuccessful delivery attempts.
Kindly note that a refund of the admin fee has been submitted and will reflect in your account at the end of next week.
Should you require a new deal, you may reapply online or at a Telkom store.
We do apologize for the inconvenience caused.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please be advised that your Telkom application was canceled, due to unsuccessful delivery attempts.
Kindly note that a refund of the admin fee has been submitted and will reflect in your account at the end of next week.
Should you require a new deal, you may reapply online or at a Telkom store.
We do apologize for the inconvenience caused.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team