Mondo non-delivery

<p>On the 31st August 2016 I was called by Mondo with regards to a Telkom deal that they were running for the month of August.</p> <p>It was for a Huawei P8 Lite with 1Gig data per month, free telkom to telkom calls, 50 sms's a day and free IM (whatsapp, bbm, viber) for R139 per month.</p> <p> </p> <p>On the 3rd September a delivery fee was debited from my account.</p> <p> </p> <p>2 weeks go by and there was no communication from Mondo, I then called them last week to follpw up and I was told that they are currently out of stock of the phone and have placed orders from their supplier. The following day I received a call from Mondo informing me that they could not get the P8 Lite as the manufacturer has stopped makimg the model but that there is now a Y5ii available. </p> <p> </p> <p>I asked him how the phone is and I was told that it is exactly the same and that this one is new in the market as it was released a few months ago. I was also told that because of this my contract would be R149 and not R139 and was asked if this is fine and I gave them the go ahead to process it.</p> <p> </p> <p>I have had a look at the specs of these 2 phones and there are some differences. P8 Lite camera is 13 MP, Y5ii is 8MP. Internal memory 16gig for P8 Lite and 8 gig for the Y5ii and there are more differences but that's not the issue at hand here.</p> <p> </p> <p>I was told that I would receive it early this week. It is Tuesday and I've heard nothing from any courier company.</p> <p> </p> <p>I called Mondo this morning and was advised that my parcel has been with UTI since Wednesday. I thought Wow, UTI is probably running its services like the South African Post Office which takes decades to deliver. The consultant advised I wait because the courier company would be in contact soon.</p> <p> </p> <p>I called again later during the day, now this lady asks if I would hold on the line while she contacts UTI to follow up or we could end the call and let her follow up with UTI for me. I told her I don't mind waiting on the line, so I waited.</p> <p> </p> <p>So once she was done she told me that UTI manager has agreed to flag the delivery of my phone as being urgent. I asked her how long it would take and she told me she can't advise on a specific date. I asked her for the UTI parcel tracking number, she told me there isn't one.</p> <p>I then asked her for UTI's contact number and she said she doesn't have it.</p> <p>I asked her how she contacts them and she told via email, so I asked for UTI's email. She advised that she could not give it to me because they communicate with UTI through internal email. </p> <p>I am now no longer interested in this deal after having waited for so long. Like I mentioned it to her, I will not be signing when they deliver. I will send the delivery guy back with that parcel. </p> <p>I will be contacting Mondo tomorrow to cancel it. </p> <p> </p> <p>You promise to deliver within 7-14 working days however you don't deliver on time but when it's time for you to process debit order instructions monthly you do so on time you don't say.</p> <p> </p> <p>It's a shame that slowly well established companies like Vodacom and Cell C will have their reputation tarnished through their association with Mondo.</p> <p> </p> <p>I would not recommend Mondo to any of my friends. </p>