MB
MJ B
1 reviews | Active since Jul 2013
25 Mar 2022, 10:45
Mondo no service at all! 15 complaints and no response!
Bad service! Worste company ever do not do business with them. Invalid contract that they confirmed is Invalid and still you get no service. No refund and no respond from them!!!
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
25 Mar 2022, 10:49Good day MJ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO162550
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO162550
Regards,
The Mondo Team
Mondo's reply25 Mar 2022, 10:49
Official
Good day MJ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO162550
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO162550
Regards,
The Mondo Team
MB
MJ B's updateReviewer Update
25 Mar 2022, 17:14I am still waiting. Nobody phoned me today!
MB
MJ B's update25 Mar 2022, 17:14
Reviewer Update
I am still waiting. Nobody phoned me today!
Mondo's replyOfficial
28 Mar 2022, 14:26Hi MJ,
Trust you are well.
Please note that we have sent through a reassessment request to our Quality department in order to reassess the sale call recording.
Once we receive feedback, we will be in contact with you and will advise you further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent through a reassessment request to our Quality department in order to reassess the sale call recording.
Once we receive feedback, we will be in contact with you and will advise you further.
Regards,
The Mondo Team
Mondo's reply28 Mar 2022, 14:26
Official
Hi MJ,
Trust you are well.
Please note that we have sent through a reassessment request to our Quality department in order to reassess the sale call recording.
Once we receive feedback, we will be in contact with you and will advise you further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent through a reassessment request to our Quality department in order to reassess the sale call recording.
Once we receive feedback, we will be in contact with you and will advise you further.
Regards,
The Mondo Team
MB
MJ B's updateReviewer Update
04 Apr 2022, 18:12I am still waiting for a response! Please phone my daughter urgently on ***.
MB
MJ B's update04 Apr 2022, 18:12
Reviewer Update
I am still waiting for a response! Please phone my daughter urgently on ***.
Mondo's replyOfficial
06 Apr 2022, 09:18Good day,
Please note that a follow-up has been sent to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that a follow-up has been sent to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 09:18
Official
Good day,
Please note that a follow-up has been sent to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that a follow-up has been sent to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team